If your pictures are out of focus, please call customer service. The customer service representative will ask you to email them a sample picture. It’s possible your unit may need to be sent to our repair centre for a technician to assess.
If the images are not coming through to your mobile device or via the app you should first check your data/airtime balance. If all is in order you can change the batteries, check if send mode is on and/or replace the SD card. If the problem persists contact our technical department.
The camera switches off from instant mode when the battery level is too low. When you change the batteries be sure to switch send mode back to instant. The default number of photos sent per 24 hours is 10, but you can set this to unlimited.